High West Digital Solutions (HWDS) offers the following computer related services:
- Regular computer maintenance and software update installation
- Computer diagnostics/troubleshooting and repair
- New computer hardware installation and configuration
- Troubleshooting and repair of local network related issues
- Printer/Scanner configuration and troubleshooting
- Software installation and troubleshooting
- Network router/switch updates and patches
- Network security testing
- File Backup Scheduling and Maintenance
- The agreement includes up to 5 hours of onsite support with additional hours billed at the on-demand rate.
- This agreement includes 4 remote sessions per month, not to exceed 30 minutes each.
- This agreement includes 2 hour phone support.
- 8 hour weekday response time (Hours of operation M-F, 8am - 5pm)
Service Costs and Schedule
- Monthly contract - $325 (discounted to $3,510 if paid annually)
- On-demand hourly rate - $75